Your data protection is our priority
This policy details how your personal information is collected, stored, and kept secure on the db888 platform.
Introduction and Scope
db888 ("we", "our", or "the company") is a mobile-first online casino and betting platform operating in Bangladesh. This privacy policy applies to users of db888's website, app, and related services ("services").
By using our services, you agree to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our services.
db888 believes that protecting users' personal information is a fundamental responsibility. We follow industry-standard SSL encryption and secure data management practices to keep your information safe at all times.
What information we collect
db888 collects only the information necessary to provide its services. Collecting excessive or irrelevant information is against our policy.
Identity information
Full name, date of birth, national identity card number, and address provided at registration are collected. This is used for age verification and fraud prevention.
Contact information
Email address and mobile number are collected. This information is used for account verification, security notifications, and support communications.
Financial information
bKash, Nagad, Rocket, or bank account numbers are collected for transaction processing. Full card or account details are not stored on our servers.
Technical information
IP address, browser type, device model, operating system, and session data are collected automatically. This helps improve the site's security and performance.
Gaming activity
Play history, betting details, win-loss records, and bonus usage information are collected. This is used to ensure responsible gaming and to improve the service.
Communication records
Records of communications with the support team via live chat and email are retained. These are useful for improving service quality and resolving disputes.
Purpose of data use
db888 uses collected information only for the following legitimate purposes. We do not sell your information to third parties or share it for advertising purposes without authorisation.
- Account registration and identity verification — confirming users' age and identity to create a safe environment.
- Deposit and withdrawal processing — completing secure transactions via bKash, Nagad, Rocket, and bank transfer.
- Customer support — providing assistance 24/7 via Bengali live chat and email.
- Fraud and money laundering prevention — identifying suspicious activity to ensure platform security.
- Responsible gaming management — monitoring users' gaming patterns to detect problematic behaviour.
- Bonus and promotion management — providing personalised offers and verifying compliance with promotional terms.
- Platform improvement — analysing usage patterns to enhance service quality and user experience.
- Legal compliance — adhering to applicable laws and the directives of regulatory authorities.
Data retention and security
db888 takes industry-leading technical and organisational measures to protect your information.
Encryption and technical protection
All data transmissions on our platform are secured with 256-bit SSL/TLS encryption. Sensitive information stored in the database — particularly passwords and payment details — is protected through hashing and encryption.
Access control
Access to personal information is granted only to employees who need it for their work. Every access is logged and monitored. Suspicious access attempts are automatically blocked.
Data retention period
We retain your information for as long as your account is active. Even after an account is closed, financial transaction records are retained for a specified period in accordance with applicable legal obligations. After that period, information is securely deleted.
Sharing information with third parties
db888 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared with the following parties as needed to provide the service:
Payment processors
The minimum information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners have their own privacy policies.
Identity verification services
Information may be shared with trusted third-party providers for KYC (Know Your Customer) verification. This is essential for fraud prevention.
Game providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe process gameplay data. They use this information to ensure fair play and provide technical services.
Legal authorities
Information may be provided to legal authorities in the case of court orders, investigations, or legal obligations. Where possible, users will be notified in advance.
Cookies and tracking technologies
The db888 website uses cookies and similar technologies to improve site functionality and personalise your experience.
Essential cookies
These cookies are necessary for the basic operation of the site. They are used to maintain login sessions, keep security tokens active, and remember your preferred language and settings. These cookies cannot be disabled.
Analytical cookies
Analytical cookies are used to understand which pages are used most and where users encounter problems. This information is completely anonymous and not personally identifiable.
Cookie control
You can delete cookies or stop accepting new cookies at any time from your browser settings. Please note that disabling certain cookies may affect the proper functioning of some site features.
User rights
As a registered user of db888, you have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].
- Right to access: You have the right to know what information we hold about you and to receive a copy of it.
- Right to rectification: You have the right to request correction of any inaccurate information in your records.
- Right to erasure: In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.
- Right to restrict processing: In some cases, you may request that the processing of your information be restricted.
- Right to portability: You have the right to receive your information in a structured, commonly used format.
- Right to object: You have the right to object to your information being used for specific purposes.
Protection of minors
db888 strictly prohibits anyone under the age of 21 from opening an account. Our services are for those aged 21 and above only.
We verify age at registration. If we find that a person under 21 has opened an account, that account will be closed immediately and all collected information will be securely deleted.
If you believe a minor has opened an account on our platform, please let us know at [email protected].
Policy changes and contact
Policy changes
db888 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify users in advance by email. The updated policy will take effect from the date it is published on the website.
We recommend that you visit this page regularly and stay updated on any changes. Continuing to use the service will be considered acceptance of the updated policy.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
- Email: [email protected]
- Live chat: 24/7 Bengali live chat support — available from any page on the site
For more information, please also read our terms and conditions and responsible gaming page.